ONLINE Store policy

  • (a) This page sets out the terms and conditions (“Terms“) on which Stephanie Conway & Martin Conway trading as Sloane St. (ABN 44 879 479 139) (Sloane St., us, our or we) provide Goods through the website and the terms and conditions of your use of the Website.
  • (b) Please read these Terms carefully before ordering any products through the Website, as your use of the Website and purchase of any Goods offered on the Website is subject to these Terms.
  • (c) You agree that these Terms apply every time you access the Website or purchase any Goods through our Website.
  • (d) These Terms are a binding agreement between you and us.
  • (e) By accessing the Website or purchasing any Goods from the Website (now or in the future), you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms.
  • (f) You agree that we may change and update these Terms from time to time and without notice to you. The most recent version of the Terms posted on our Website will apply and legally bind you. Using this Website subsequent to any changes to the Terms constitutes an agreement to be bound by the amended Terms. We recommend you review these Terms often and if you do not agree with any changes to the Terms, you should discontinue use of the Website immediately.
  • (g) This Website is hosted in Australia.
  • (h) These Terms should be read in conjunction with Sloane St.’s Privacy Policy which can be accessed here
  • (a) Business Day means a day that is not a Monday, Tuesday or public holiday in Western Australia.
  • (b) Claims means actions, suits, proceedings, judgments, orders, claims, demands, costs, damages, losses and all liability whatsoever, including all legal costs on a solicitor and own client basis.
  • (c) Delivery Address means the location or premises at or to which the Goods are to be delivered or supplied, as confirmed in the Shipping Confirmation.
  • (d) Delivery Charges means freight, handling (if applicable) and shipping fees and charges required to deliver the Goods to you.
  • (e) Goods means any and all goods supplied by Sloane St. including all goods set out in a Shipping Confirmation, invoice or other document provided by Sloane St. to you.
  • (f) Website means the whole or any part of the webpages located at and is inclusive of the elements of the website design, text, graphics, and any other content of this website.
  • (a) The use of the Website is at your own risk. The Website is provided to you “as is” and without warranty as to suitability or fitness for purpose or with any implied warranties.
  • (b) While Sloane St. has taken reasonable steps to ensure the information it provides via the Website is accurate and up to date, Sloane St. and Sloane St.’s officers, employees, contractors or agents make no representations warranties or guarantees in relation to the availability, suitability, continuity, reliability, accuracy, currency or security of this Website.
  • (c) To the full extent permitted by law we are not liable if this Website (or any content made available through it) is incomplete, corrupted, inaccurate, outdated or incorrect. We are not liable to you or another person if errors exist in the information on this Website or if the information is outdated. You must rely solely on your own assessments and verification of the content.
  • (d) The content on this Website is subject to change without notice.
  • (e) Sloane St. is not liable for any loss or damage arising from your use of this Website. We do not represent, warrant or guarantee that this Website is free from computer viruses, malicious code or trojans or any other defect or error which may affect your software or systems. We are not liable for any damage or interference caused to your computer or computer systems that may occur as a result of your use of this Website.
  • (f) We exclude liability for all direct, indirect or consequential liabilities, losses, damages, costs and expenses (including, without limitation, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits), whether arising in contract, tort (including negligence) or otherwise, suffered or incurred by any person in connection with or in any way relating to the Website or any content or services provided or made available through the Website.
  • (a) The content of the pages of the Website is for your general information and use only and does not constitute or replace professional or medical advice or specific advice for your individual requirements.
  • (b) Our website may contain or include references to processes, products, services and other information by trade name, trademark, manufacturer, supplier or otherwise. Such references do not constitute or imply endorsement, sponsorship or recommendation by Sloane St. of those processes, products, services and other information.
  • (c) You warrant and agree to always use Goods supplied in accordance with these Terms in accordance with any instructions provided with the Goods.
  • (d) We take reasonable measures to ensure the accuracy of product descriptions contained on the Website but make no warranty or representation in relation thereto. In particular, we do not warrant or represent that the descriptions, colours, information (including product ingredients), pricing, promotions or other content on the Website is accurate, current or correct. If Sloane St. becomes aware that any information on the Website contains errors, inaccuracies or omissions inaccurate then we may at any time and without notice to you (including after you have submitted an order) correct such errors, inaccuracies or omissions and update such information and/or cancel any existing orders.
  • (e) See clause 11 of these Terms (Refunds and Returns) regarding damaged, defective or inaccurately described products purchased from our Website.
  • (a) The Website contains material that is owned by or licensed to Us. This material includes, but is not limited to website design, text, graphics and appearance. Unless otherwise indicated, we own the copyright and other intellectual property rights in the content of this Website.
  • (b) You must obtain our prior written permission if you’d like to use, copy or reproduce any part of the Website.
  • (c) Nothing contained on the Website should be construed as granting any licence or right of use of any other person’s or entity’s trademarks which is displayed on this Website without their express permission.
  • (d) You must not reproduce, customise, reverse engineer, decipher, decompile, modify, disassemble, incorporate any material contained on this Website in whole or in part or develop derivative works any of the material contained on this Website or allow others to do so or upload or re-post any of the material contained on this Website to any other site on the internet without obtaining Sloane St.’s prior written consent.
  • (e) Our Website may contain links to other websites. These links are provided for convenience only, and We are not responsible for their use, content, currency or maintenance.
  • (f) By accessing these third-party sites, you agree to any terms of access or use imposed by those sites. We do not endorse, recommend, approve or warrant any information and content of any other website to which the Website provides a link.
  • (a) When you submit an order with us, you will be required to provide your personal details, including but not limited to your full name, phone number, email address, postal address. You will also be required to provide payment details when finalising your purchase of any Goods.
  • (b) We collect, store, use and disclose your personal information in accordance with our Privacy Policy
  • (c) You acknowledge and confirm that any personal information you provide to us via our Website is true and correct.
  • (d) Purchase and use of the Goods must be for personal use only. You must not resell any of the Goods or use the Goods for commercial or similar uses.
  • (e) You must be over 18 years of age to access our Website and order Goods online via our Website. If you are not 18 years of age, you must only access our Website and order Goods online via our Website with the permission and/or supervision of a legal guardian.
  • (a) Each order placed by you will be deemed to be an offer by you to purchase Goods from Sloane St. on these Terms. Sloane St. is under no obligation to accept such offer, and each offer is subject to confirmation from Sloane St. that your order has been dispatched.
  • (b) Sloane St. does not guarantee the availability of any Goods to satisfy any order placed by you. All orders are subject to the availability of the Goods. Items saved to your cart are not reserved unless and until you have submitted your order and received an email confirming that your order has been received by Sloane St. (Order Confirmation). For the avoidance of doubt, the Order Confirmation is confirmation that we have received your order, and in no way whatsoever is confirmation that we have accepted the order.
  • (c) Once you have submitted your order, your order cannot be amended or cancelled.
  • (d) Upon acceptance of your order, you will receive a confirmation email in respect of the order confirming the Goods have been dispatched (a Shipping Confirmation), including, among other things:
  • (e) your purchase order number;
  • (f) an order summary (including a description of the Goods to be delivered to you and the price);
  • (g) the Delivery Address; and
  • (h) any special provisions relating to the Goods.
  • (i) Acceptance of your order applies only to those Goods detailed in the Shipping Confirmation. Other Goods specified in the Order Confirmation but not specified in the Shipping Confirmation are not accepted until you receive a Shipping Confirmation in respect of those Goods.
  • (j) Sloane St. may reject any orders at its sole discretion.
  • (a) The prices displayed in respect of the Goods on our Website:
    • (i) includes all duties, taxes and GST; and
    • (ii) does not include costs incurred in providing the Goods, including Delivery Charges.
  • (b) The prices displayed on our website are subject to change at any time, without notice to you.
  • (c) Delivery Charges will appear in your cart and will be included in the total price summary in the checkout. You will have the option to apply coupon codes at the cart.
  • (d) By submitting your order you agree to pay Sloane St. the price of the Goods, Delivery Costs, and all other rates, fees, levies and costs as indicated in the checkout page of the Website and pursuant to the Shipping Confirmation or invoice, including any applicable GST, duties, penalties, levies or freight and other relevant charges.
  • (e) While Sloane St. has taken reasonable steps to ensure the pricing information provided via the Website in respect of the Goods are accurate and up to date, Sloane St. makes no representations warranties or guarantees that the pricing information is accurate and error-free. If you order Goods that have been displayed for the incorrect price, we will contact you to inform you of the error and advise you of the correct price. You may confirm your order for the Goods at the correct price or elect to cancel your order. If you elect to cancel your order we will refund to you any amount paid for the Good(s), in accordance with clause 11 (Refunds and Returns).
  • (f) The total price as per the Shipping Confirmation or tax invoice issued by us:
    • (i) includes all duties and taxes and GST; and
    • (ii) includes all costs incurred in providing the Goods including Delivery Charges.
  • (g) Payment of the Goods will be required at the checkout. You can elect to pay for the Goods using the following payment methods:
    • (i) VISA or Mastercard credit or debit card;
    • (ii) Zip; or
    • (iii) Afterpay.
  • (h) Our acceptance of your order is conditional upon receipt of authorisation for payment. We will not accept your order until the required payment authorisation has been received, and will not be liable for any delay in processing and/or delivering your order if payment authorisation is delayed and/or not received.
  • (a) Once an order has been received by Sloane St., and provided we can fulfil your order and otherwise accept your order, we will process your order and arrange for the Goods to be dispatched to your Delivery Address.
  • (b) Sloane St. will use all reasonable endeavours to dispatch your goods as soon as possible. Sloane St. does not warrant, guarantee or represent that the Goods will be dispatched on the same day that, or within any particular time frame after, you receive an Order Confirmation. You acknowledge and agree that dispatch of your order may be delayed for any reason, including but not limited to low or high volumes of orders, holidays. Orders will only be processed and dispatched on Business Days.
  • (c) Sloane St. will not be liable for any loss or damage arising from any delay or failure to deliver Goods except (subject to clause 16) where such delay or failure is due to the negligent, recklessness, wilful or fraudulent act or omission of Sloane St..
  • (d) Your Goods will be delivered to your Delivery Address by Australia Post on a Business Day.
  • (e) Shipping: The Goods will be shipped to your Delivery Address by standard post. For information regarding shipping, delivery times and tracking your order, please see our Shipping Policy
  • (f) When delivery occurs: Delivery of the Goods will take place as follows:
    • (i) Delivery of the Goods will be deemed to have taken place at the earlier of:
      • (a) when a receipt has been signed by you (or a third party) at the Delivery Address;
      • (b) when the Goods are left in a reasonably secure state at the Delivery Address; or
      • (c) if you or a third party are not available to receive your goods at the Delivery Address at the time of delivery, when the Goods are delivered to a collection point, such as a post office or newsagency.
    • (ii) Delivery of the Goods to a third party nominated by you is deemed delivery to you for the purposes of these Terms.
    • (iii) Goods subject to an Order Confirmation may be delivered by separate instalments, with each such instalment delivered and paid in accordance with these Terms. You will receive a Shipping Confirmation for each instalment to be delivered.
  • (g) Packaging: Sloane St. will package your Goods in tissue paper and bubble wrap and your Goods will be placed in a postage box for delivery to your Delivery Address.
  • (a) Passing of risk: Risk in Goods passes to you when the Goods are delivered in accordance with clause 9(f).
  • (b) Passing of title: Title in Goods supplied you do not pass to you until and upon payment of the price for the Goods has been received in full by Sloane St.
  • (a) If you have received damaged or faulty Goods, we will refund you the price paid for the Goods or exchange the Goods.
  • (b) We can only issue you a refund if you have your receipt or Shipping Confirmation. If you do not have your receipt or Shipping Confirmation then we will exchange the faulty or damaged Goods.
  • (c)You can make a return via Post. If you wish to make a return via Post, please email us with the order number, pictures and contact details to arrange. You will need to post the Goods to the sender address along with your order number. If you make a return via post, you agree to package the Goods appropriately to avoid damage during transit.
  • (d) We will use all reasonable endeavours to process your return or refund within 5-7 Business Days. However, Sloane St. does not warrant a guarantee or represent that refunds or returns will be processed within any specific time frame.
  • (e) Once we have received your returned Goods, we will assess the defect or fault. If we consider the Goods to be defective or faulty, then we will contact you to arrange a refund or exchange.
  • (f) Refunds will be processed by the payment method used, and you can make your return in accordance with clause 11(a) regardless of the payment method used to purchase the Goods. Once we have processed your refund, you should receive the funds into your account within 3 to 5 Business Days (however such period will depend on your bank or institution and is not within the control of Sloane St.). For refunds for Goods paid for using Afterpay or Zip, please visit the Afterpay or Zip Website and the Afterpay or Zip (as applicable) terms and conditions apply.
  • (g) If you wish to exchange the Goods, we will send to you a replacement. Delivery Charges will not be payable by you for delivery of the replacement Goods to your Delivery Address.
  • (h) Please select the Goods you wish to order carefully, as we do not offer refunds or exchanges if you change your mind about the Goods you have purchased or make an incorrect purchase.
  • (a) Subject to clauses 10 and 13, to the extent permitted by law:
    • (i) Sloane St. shall not be responsible for any loss or damage to the Goods or caused by the Goods, or any part thereof except where such loss or damage is due to the negligent, reckless, willful or fraudulent act or omission of Sloane St.; and
    • (ii) no warranty is given by Sloane St. as to the quality or suitability of the Goods for any purpose.
  • (a) The Australian Consumer Law Schedule of the Competition and Consumer Act 2010 (Cth) provides consumer rights and remedies that may not be contracted out of, in part or wholly. Where those consumer rights and remedies applicable to the sale of Goods by Sloane St. to you and cannot be contracted out of, they apply and override any inconsistent provisions in these Terms but only to the extent of the inconsistency.
  • (b) If you are entitled to a statutory right or term that Sloane St. is not able to exclude but Sloane St. is entitled to limit its remedy for a breach of that right or term, then Sloane St.’s liability for breach of that right or term is limited to (at Sloane St.’s election):
    • (i) in the case of Goods, the repair or replacement of the Goods or the supply of substitute goods (or the cost of doing so); or
    • (ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
  • (c) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • (a) Subject to clauses 15 and 16 both you and Sloane St. are liable for and must indemnify the other from and against any liability and any Claim arising out of or in connection with:
    • (i) a reckless or wilful act or omission by the party; or
    • (ii) a breach of law or these Terms by the party.
  • (b) Subject to clause 16, you are liable for and must indemnify Sloane St. from and against any liability and any Claim arising out of or in connection with an action brought or threatened against Sloane St. by any third party which arises directly or indirectly from your purchase or use of the Goods except where Sloane St. is liable to indemnify the Customer under clause 14(a).
  • (c) To the extent permitted by law, Sloane St. will not be liable for any Claim in connection with, or arising out of, directly or indirectly:
    • (i) the negligent or innocent misuse or improper use or application of Goods by you or any third party; or
    • (ii) the use of Goods not manufactured by Sloane St.
  • (d) Each indemnity in these Terms are a continuing obligation, separate and independent from the other obligations of the parties.
  • To the maximum extent permitted by law the maximum aggregate liability of Sloane St. to you for any Claim under or relating to these Terms shall be limited to the amount paid by you to Sloane St. for the Goods pursuant to these Terms.
  • Under no circumstance shall either you or Sloane St. be liable for any special or consequential loss suffered by you or us including any loss of revenue, loss of profits, loss of contracts, loss of production, increased cost of working capital or business interruption.
  • If we are restricted or prevented from performing our obligations under these Terms by an event beyond our reasonable control, including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), pandemics (including COVID-19), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of software, hardware, plant or machinery, fire, flood, storm or default of our suppliers, internet or communication interruptions or viruses in any way whatsoever or howsoever caused then we will not be liable to you for any loss or damage you may suffer in connection with that our inability to perform.
  • A power, right or remedy may only be waived in writing signed by you and us to be bound by the waiver. The non-exercise of, or delay in exercising, any power, right or remedy is not a waiver.
  • Any provision of these Terms which is unenforceable or illegal is deemed severed to not operate until it is enforceable and legal, without affecting the rest of these Terms.
  • These Terms are governed by the law in force in Western Australia.  Sloane St. and you submit to the non-exclusive jurisdiction of the Courts of Western Australia.
  • (a) In these Terms:
    • (i)the singular includes the plural and vice versa;
    • (ii) “include” and derivatives thereof are not words of limitation;
    • (iii) a reference to a person includes that person’s legal personal representatives, successors and assigns;
    • (iv) where time is calculated by reference to a day or event, that day or the day of that event is excluded;
    • (v) a notice or other communication means a notice or communication in writing in the English language, sent to the email address, fax number or postal address of the recipient Party; and
    • (vi) a reference to a State or Territory is a reference to a State or Territory of the Commonwealth of Australia.
Last updated – November 2021

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